Open Road Holdings (“ORH”) is pleased to announce the acquisition of A Closer Look (“ACL”). Based in Norcross, GA, ACL is a leading provider of mystery shopping services for consumer experience focused customers across a broad array of industries, with its roots in the restaurant and hotel sectors. ORH acquired a majority stake in ACL, by backing one of the founding shareholders, David McAleese to buy out his equal partners and remain the CEO of the Company.
“It is rare to come across a culture in a company this size with such a high level of trust and respect throughout the entire organization. David and his team have done an incredible job building a foundation for growth and we are excited to partner with them to support ACL in taking the business through its next phase of growth,” - Whit Webster a partner at Open Road Holdings.
A Closer Look brings a deep commitment to consistent quality, service, and timely completion of projects for their customers. “In many rapidly growing businesses it can be difficult to balance commitment to quality against new revenue opportunities. ACL has done a fantastic job maintaining their focus on quality-first growth,” said Whit.
“We are thrilled to be partnering with Open Road Holdings and very excited about our future! When we started looking at private equity groups, the most important quality we sought in a partner was an understanding that people are a business’s greatest asset. To that end, the leadership at Open Road spent a lot of time connecting with our team and wanted to experience firsthand the culture that makes A Closer Look such a great company.
The team at Open Road is a pleasure to work with and their approach to supporting our business has been refreshing. Together with ORH we’ll continue offering the very best in customer feedback services and technologies, tailored to meet the ever-changing needs of the companies and brands we represent now and, in the years, to come!”– David McAleese, Co-Founder and CEO of A Closer Look
About A Closer Look:
Closer Look provides the highest quality service and reports in the mystery shopping industry and is a leader in the restaurant vertical, while successfully expanding into additional industries over the last few years. ACL currently executes more than 10,000 mystery shops per month for over 550 prominent restaurant, hotel, retail, entertainment, home services, self-storage, and senior living clients.
About Open Road Holdings:
Open Road Holdings was formed with the belief that people are a company’s greatest tool for success. ORH works with management teams to strengthen and build cultures of highly engaged employees while increasing shareholder value for all invested parties. We leverage our extensive financial and operating experience, network, and flexible capital to support our management team partners in accomplishing their goals for long-term value creation. ORH utilizes a combination of “aligned” incentives, a flexible investment horizon, and the desire to be a value-added partner to collaboratively provide support in strategic planning, talent acquisition and development, operational improvement, and capital for growth and acquisitions. Open Road Holdings is located in San Francisco, CA.